Ez96 Privacy Policy — User Data Protection
Ez96 takes the privacy of every Malaysian user seriously. This document explains how we collect, use, store, and protect your personal information when you use our platform.
Effective Date: 1 January 2026
1. Information We Collect
Ez96 collects various types of information to ensure the platform runs smoothly and delivers a relevant experience for Malaysian users. The information collected falls into several key categories:
Account Information
When you register on ez96, we collect your full name, email address, phone number and date of birth. This information is required to verify your identity and ensure users meet the minimum age requirement of 18 years.
Device and Browser Information
We collect technical information including device type, operating system, web browser, IP address and session data. This information is used to optimise platform performance and detect suspicious activity.
Payment Information
All transactions on ez96 are processed in Malaysian Ringgit (RM). We retain transaction records including amounts, dates, and payment methods such as FPX and Touch 'n Go eWallet. Bank card numbers and digital wallet passwords are not stored by ez96 — these are handled directly through secure payment gateways.
Platform Usage Data
We record in-platform activity such as games played, session duration, settings preferences and interface interactions. This data helps us improve our products and personalise the user experience.
Types of Data Collected
- Account Information
- Device Data
- MYR Transaction Records
- Cookies & Sessions
- Usage Data
2. How We Use Your Information
Ez96 uses the information collected solely for legitimate and necessary purposes. We will not use your data for purposes unrelated to our services without your prior consent.
Platform Operations
- Processing user registration and identity verification
- Managing deposits and withdrawals in MYR
- Providing customer support services
- Detecting and preventing fraud or account misuse
Service Improvement
- Analysing usage patterns to improve the interface
- Optimising platform performance on mobile devices
- Sending important notifications related to your account
- Ensuring compliance with Malaysian legal requirements
3. Cookies and Tracking Technologies
Ez96 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device when you access our website.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login and session management. These cookies cannot be disabled.
- Performance Cookies: Collecting data on how users interact with the platform to help us identify technical issues and improve performance.
- Functional Cookies: Saving your preferences — such as language and display settings — so you don't have to reconfigure them every time you log in.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the ez96 platform.
4. Data Storage, Security & Sharing
Data Security
Ez96 implements robust technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
- SSL encryption across all pages and transactions
- Strict access controls for internal staff
- Continuous system security monitoring
- Regular data backups to prevent information loss
Third-Party Sharing
Ez96 does not sell or rent users' personal information to any third party for marketing purposes. We only share data in the following limited circumstances:
- Approved payment service providers for processing MYR transactions
- Malaysian authorities when required by law
- Identity verification by recognised third-party providers for KYC purposes
Data Retention Period
Active account information is retained for as long as your account remains active. Once an account is closed, we retain certain records for the minimum period required under Malaysian law for audit and compliance purposes. Data that is no longer needed will be securely deleted or anonymised.
5. User Rights Over Personal Data
As an ez96 user in Malaysia, you have certain rights regarding the personal information we hold about you. These rights are as follows:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via [email protected].
If your information is inaccurate or out of date, you can request a correction through your account settings or by contacting our support team.
You may request the deletion of your personal data, subject to any legal retention requirements that remain applicable.
6. Policy Changes and How to Contact Us
Changes to This Privacy Policy
Ez96 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Users will be notified of any significant changes via email or in-platform notifications.
We encourage you to review this page periodically. The effective date at the top of this document reflects the version currently in use.
Privacy Enquiries and Complaints
If you have any questions, concerns, or complaints about how ez96 handles your personal information, please reach out to our support team. We are committed to responding to every enquiry within a reasonable timeframe and taking appropriate action.
For more information on how to use our platform, please refer to the FAQ us.
Contact the Privacy Team
- [email protected]
- FAQ
- Response within 24–48 hours
Your Privacy, Our Priority
Register your ez96 account today and enjoy a secure, transparent online entertainment platform built for Malaysian users.